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Shipping & Returns

Shipping Policy

UK Shipping:

  • Next Day Delivery: Orders placed before 14:00 (2:00 PM) on a business day (Monday to Friday) will be shipped for next day delivery within the UK.

  • Weekend Exclusions: Please note that orders placed after 14:00 (2:00 PM) on Friday, or during weekends (Saturday and Sunday), will be processed on the next business day.

Delivery Times:

  • Our standard delivery times apply to orders placed within the specified time frame. This includes next day delivery for orders placed before the cutoff time.

  • Delivery times may vary depending on the destination and any unforeseen circumstances such as weather conditions or public holidays.

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Tracking Information:

  • Once your order has been dispatched, you will receive a confirmation email containing tracking information. You can use this information to track the status of your shipment.

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International Shipping:

  • For international shipping inquiries, please contact our customer service team. International shipping rates and delivery times may vary depending on the destination.

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Disclaimer:

  • While we strive to ensure timely delivery of all orders, please note that occasional delays may occur due to factors beyond our control. We appreciate your understanding and patience in such situations.

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Returns Policy

We want you to love your purchase from our online store. Here's how our returns work:

 

Eligibility:

  • Return items must be unworn, unwashed, and with tags attached.

  • Initiate returns within 30 days of delivery.

How to Return:

  • Contact us with your order number and item details to start the return process.

  • Once approved, we'll guide you on how to return the item.

Return Shipping:

  • You pay for return shipping unless the item is faulty or incorrect.

  • We recommend using trackable shipping.

Refunds:

  • Expect a refund to your original payment method within 7-10 business days of us receiving the return.

  • Shipping fees are non-refundable.

Exchanges:

  • We don't offer direct exchanges. Return the item and place a new order.

Faulty or Damaged Items:

  • Contact us immediately if you receive a faulty, damaged, or incorrect item for a replacement or refund.

Need Help?

  • Contact our customer service team for assistance with returns or any questions.

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Policy Updates:

  • We reserve the right to update our shipping policy as necessary. Any changes will be communicated to our customers in advance.

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